Privacy Policy
This Privacy Policy describes how THG Services LLC ("THG Services," "we," "us," or "our") collects, uses, and shares information when you visit our website at thgservices.io or use any of our products and services (collectively, the "Services").
We are committed to protecting your privacy and being transparent about what data we collect and why.
1. Information we collect
Information you provide
When you contact us, sign up for one of our products, or otherwise interact with our Services, we may collect:
- Name, email address, and phone number
- Business name and business address
- Account credentials and authentication information
- Billing information (processed by our payment provider; we do not store full card numbers)
- Any content you submit through forms, support tickets, or messages to our team
Information collected automatically
When you use our Services, we may automatically collect:
- IP address and approximate location
- Browser type, operating system, and device information
- Pages viewed, links clicked, and other usage data
- Referring URLs and date/time of access
- Cookies and similar tracking technologies (see Section 5)
Information from third parties
If you sign in or connect through a third-party service (e.g., an integration with a CRM, calendar, or messaging platform), we receive information from that service consistent with the permissions you grant.
2. How we use information
We use the information we collect to:
- Provide, maintain, and improve our Services
- Process transactions and send related communications
- Respond to your inquiries and provide customer support
- Send service announcements, security alerts, and administrative messages
- Send marketing communications (only where permitted by law and where you have not opted out)
- Monitor and analyze usage to improve user experience
- Detect, investigate, and prevent fraud, abuse, and security issues
- Comply with legal obligations
3. How we share information
We do not sell your personal information. We share information only in the following circumstances:
- Service providers. Vendors that help us operate our Services (hosting, analytics, payment processing, communications) may receive information necessary to perform their work, subject to confidentiality obligations.
- Legal compliance. We may disclose information if required by law, subpoena, or other legal process, or to protect the rights, safety, or property of THG Services, our users, or the public.
- Business transfers. If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or material change in how your information is handled.
- With your consent. We may share information for any other purpose with your express consent.
4. Data retention
We retain personal information for as long as necessary to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or anonymize it.
5. Cookies and tracking
We use cookies and similar technologies to operate our Services, remember your preferences, and understand how the Services are used. You can control cookies through your browser settings. Disabling cookies may affect your ability to use some features. We use Google Analytics and Cloudflare Web Analytics to count visits and see which pages people use. No personal information is collected, advertising features are turned off, and if your browser sends a Do Not Track or Global Privacy Control signal, analytics does not load.
6. Mobile information and SMS consent
Phone numbers and SMS opt-in data
When you opt in to receive SMS or MMS messages from THG Services or any of our products (including LeadQuik), we collect your mobile phone number and consent record (date, time, IP address, and the form or method through which you provided consent).
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of personal information described in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
How we use your mobile information
We use your phone number and SMS opt-in data only to:
- Deliver the messaging services you have requested (such as lead notifications, appointment confirmations, account alerts, customer support replies, and other transactional or informational messages)
- Verify your identity
- Maintain a record of consent as required by law and by the carriers
- Respond to opt-out requests and HELP messages
- Comply with our legal and regulatory obligations
How you opt in
You may opt in to receive SMS messages by:
- Submitting your phone number on a THG Services or product website or application form that includes an SMS consent disclosure
- Texting a keyword to one of our published phone numbers
- Providing express written consent to a THG Services representative
Opt-in is never required as a condition of any purchase. The disclosure presented at the point of opt-in identifies the program, message frequency, applicable rates, the STOP and HELP keywords, and a link to this Privacy Policy and to our Terms of Service.
Frequency, cost, and carriers
Message frequency varies by the program you opt in to. Message and data rates may apply, depending on your mobile plan. Carriers, including AT&T, T-Mobile, Verizon, and others, are not liable for delayed or undelivered messages.
Opt-out and help
You may cancel SMS messages at any time by replying STOP to any message you receive from us. After replying STOP you will receive a single confirmation message and no further messages unless you opt in again. For assistance, reply HELP to any message or contact us at developer@leadquik.com.
Data retention
We retain SMS opt-in records, opt-out records, and message logs for as long as required to comply with carrier and regulatory recordkeeping obligations, and to defend against potential disputes. We delete or anonymize this information when no longer needed for those purposes.
7. Security
We implement reasonable technical and organizational measures to protect personal information against loss, misuse, and unauthorized access. No method of transmission over the internet or electronic storage is fully secure, however, and we cannot guarantee absolute security.
8. Your rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Object to or restrict certain processing
- Receive a copy of your information in a portable format
- Withdraw consent where processing is based on consent
- Lodge a complaint with a data protection authority
To exercise these rights, contact us at developer@leadquik.com.
9. Children's privacy
Our Services are not directed to children under 13 (or under 16 in the European Economic Area). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can delete it.
10. International users
Our Services are operated in the United States. If you access them from outside the United States, your information will be transferred to and processed in the United States, where data protection laws may differ from those in your country.
11. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Material changes will be communicated through the Services or by email where appropriate.
12. AI chat assistant
Our website includes a chat helper powered by artificial intelligence.
What we collect: the messages you type in the chat and any contact details you choose to give us (name, phone number, email, business name, what you need help with, and your preferred callback window).
Why: to answer your questions and to follow up on your request.
How it's processed: chat messages are sent to a third-party AI provider (Anthropic) to generate replies. We do not sell your information.
Voice (optional): the chat has a microphone button. If you use it, your browser asks for permission first, and your microphone records only while the button is active, for up to 20 seconds at a time. That recording is sent to our chat service, which uses Cloudflare Workers AI to turn it into text; we do not store the audio. The text appears as your message in the chat and is handled like anything else you type. Where spoken replies are available, opening the chat plays a short greeting and turns spoken replies on, whether or not you ever use the microphone. The greeting is a recording served from this site, and nothing is sent anywhere to play it. While spoken replies are on, the text of each reply is sent to ElevenLabs, a text-to-speech provider, to produce the audio under ElevenLabs' privacy policy; nothing else from the chat is sent with it, though a reply can repeat details you gave, such as your first name. Spoken replies are limited to a few per day for each internet address, counted with the same short-lived, hashed counters described below, and a few more become available after you share your contact details through the chat. You can turn spoken replies off with the speaker button, and the chat works the same by text. When the page loads, it also makes one small availability check to our chat service, to learn whether spoken replies are offered; the request contains nothing from the chat. If you never press the microphone button or you block microphone access, nothing is recorded.
Retention: your chat history stays in your browser tab and is cleared when you close it. If you submit a callback request, the transcript is included in the email to our team and kept with that lead record. Our chat service does not store transcripts; it keeps only short-lived, hashed counters used to prevent abuse. When you submit the form, Cloudflare Turnstile checks that you're a person; it may process your IP address and browser details under Cloudflare's privacy policy.
Your choices: don't share sensitive information in the chat. To ask us to delete a transcript or lead record, call (866) 519-7993 or email developer@leadquik.com.
13. Contact us
Questions about this Privacy Policy? Contact us at:
THG Services LLC
300 Colonial Center Pkwy, Suite 100N
Roswell, GA 30076, United States
Email: developer@leadquik.com
Phone: +1 (866) 519-7993